How do I Debug a Signature Placement Error as a Stamping Customer?
- 18 Dec 2023
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How do I Debug a Signature Placement Error as a Stamping Customer?
- Updated on 18 Dec 2023
- 1 Minute to read
- Contributors
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- DarkLight
- PDF
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This is only for stamping customers! Please check with your CSM or email help@opensense.com to confirm if you are a stamping customer before sending in a #debug email.
Example Scenario
Max is having the issue, Ashley is helping him.
To properly replicate a signature placement for stamping customers in a reply thread, follow these steps:
- Ashley should send an email to Max with the subject line "#debug 12345" (replace "12345" with a unique number to help engineers locate the message).
- Max should respond to Ashley's email to replicate the issue.
- If the issue is successfully replicated, Ashley should click "reply" and send the email to help@opensense.com for further assistance.
Make sure to click reply and not forward when sending it to help@opensense.com!
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